Privacy Policy

1. Introduction

55kk ("we", "us", or "our") operates the website https://55kk.bar and related services (collectively, the "Platform"). This Privacy Policy describes the types of information we collect from users ("you") when you access, register for, or use the Platform, and explains how that information is used, stored, and protected.

This Policy applies to all visitors, registered users, and any other persons who interact with 55kk through the website or any affiliated digital channels, including mobile applications or promotional landing pages operated under the 55kk brand.

We encourage you to read this Privacy Policy carefully. If you have questions about our data practices, you are welcome to contact us at any time using the details provided at the end of this document. By continuing to use the Platform, you confirm your acceptance of the practices outlined herein.

2. Information We Collect

55kk collects personal information in two primary ways: information you provide to us directly, and information we collect automatically as you use the Platform. Below is a detailed breakdown of each category.

Information You Provide Directly

• Full name, date of birth, and national ID or passport number (for age and identity verification purposes, as we require players to be 21 years or older).
• Contact information, including email address, mobile phone number (for bKash/Nagad/Rocket SMS OTP verification), and residential address in Bangladesh.
• Account credentials, including username and a hashed (never plain-text) version of your password.
• Financial information, including payment method details (bKash wallet number, Nagad account, Rocket number, Upay ID, or bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank), deposit amounts, and withdrawal requests.
• Support correspondence, including the content of messages you send to our customer support team via live chat, email, or any other communication channel.

Information Collected Automatically

• Device and browser information, such as IP address, device type (Android or iOS), operating system version, browser type and version, screen resolution, and unique device identifiers.
• Usage data, including pages visited, features accessed, betting history (games played, bet amounts, results), session duration, and clickstream data within the Platform.
• Geolocation data at the city or region level (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) derived from your IP address, used to verify that you are accessing from Bangladesh.
• Cookie data and similar tracking technologies, including session cookies, persistent cookies, and local storage identifiers that help us maintain your session and remember your preferences.

3. How We Use Your Information

The personal data we collect is used strictly for the following purposes. We do not use your information for any purpose beyond what is listed here without first obtaining your explicit consent.

• Account creation, management, and authentication — to set up your 55kk account, verify your identity, and keep your account secure.
• Processing deposits and withdrawals — to facilitate transactions through bKash, Nagad, Rocket, Upay, and partner banks in Bangladesh.
• Providing platform services — to deliver the games, betting markets, bonus promotions, and other features you request on the Platform.
• Responsible gaming monitoring — to detect patterns of problem gambling and, where appropriate, to apply self-exclusion measures or contact you with support resources.
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, money laundering, or any other illegal activity on the Platform.
• Legal and regulatory compliance — to comply with applicable laws, including anti-money laundering (AML) requirements and any lawful orders from competent authorities.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance related to your account or gameplay.

We may also use aggregated, anonymised data (where no individual is identifiable) for internal analytics, platform improvement, and research purposes. Such data cannot be linked back to any individual user.

4. Cookies and Tracking Technologies

55kk uses cookies and similar technologies to improve the functionality, performance, and security of the Platform. Cookies are small data files stored on your device that help us remember your preferences, keep you logged in securely, and understand how you interact with the site.

Types of Cookies We Use

• Essential Cookies — required for core Platform functionality, such as maintaining your login session and securing your account. These cookies cannot be disabled.
• Preference Cookies — used to remember your settings and personalisation choices, such as language preference and display options.
• Analytics Cookies — used to collect anonymised statistical data about how users interact with the Platform, enabling us to improve page performance and user experience.

You may manage your cookie preferences through your browser settings. Please be aware that disabling essential cookies may impair certain features of the Platform, including secure login and session management.

5. Sharing of Your Information

55kk does not sell, trade, or rent your personal information to any third party for commercial or marketing purposes. Your data is not a product. We share your information only in the limited and specific circumstances described below.

Circumstances Under Which We May Share Data

• Service providers — trusted third-party vendors who assist us in operating the Platform, such as payment processors (bKash, Nagad, Rocket and banking partners), identity verification services, and game content providers. These vendors are contractually bound to process your data solely on our behalf and in accordance with this Policy.
• Legal obligations — where disclosure is required by law, court order, or regulatory authority. We may share your data with law enforcement or government bodies in Bangladesh when legally compelled to do so.
• Fraud and security — where disclosure is necessary to investigate, prevent, or respond to suspected fraud, security incidents, or other illegal activity that may harm the Platform or its users.
• Business transfer — in the event of a merger, acquisition, or sale of 55kk or its assets, your data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

In all cases of data sharing, we take contractual and technical steps to ensure that your information is handled with the same standard of care that we apply internally.

6. Payment and Financial Data

All financial transactions on 55kk are processed through trusted, industry-standard payment gateways. When you make a deposit or submit a withdrawal request — whether via bKash, Nagad, Rocket, Upay, or a partnered Bangladeshi bank — the transaction is handled through secure, encrypted channels.

We store only the minimum financial data necessary for transaction processing, account reconciliation, and regulatory compliance. Specifically:

• Full payment card numbers are never stored on 55kk servers. Card paymentsare processed and tokenised by our PCI-compliant payment processor partner.
• Mobile wallet identifiers (such as your bKash or Nagad registered number) are stored in encrypted form and used solely to match your account with incoming or outgoing transaction records.
• Transaction histories, including deposit and withdrawal amounts in BDT, are retained as part of your account record for a minimum of five years to satisfy anti-money laundering obligations.

7. Data Retention

55kk retains your personal data for as long as your account remains active, or for as long as necessary to fulfil the purposes outlined in this Policy, including any legal, accounting, or reporting obligations. In general, account-level personal data is retained for a minimum of five years following the closure or deactivation of an account, in compliance with anti-money laundering regulations applicable in Bangladesh.

When your data is no longer required, we apply secure deletion or anonymisation techniques to ensure it cannot be recovered or re-identified.

8. Your Rights

As a user of the 55kk Platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days.

• Right of Access — You have the right to request a copy of the personal data we hold about you, including details of how it is being used.
• Right of Rectification — You may request that we correct any inaccurate or incomplete personal data we hold about you.
• Right of Erasure — Subject to legal retention obligations, you may request that we delete your personal data. Requests are assessed on a case-by-case basis and may be declined where retention is required by law.
• Right to Restrict Processing — You may request that we limit how we use your data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to Withdraw Consent — Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

We are committed to resolving all data rights requests fairly and promptly. If you are not satisfied with our response, you retain the right to escalate the matter through appropriate legal channels.

9. Data Security

55kk employs industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our security framework includes 256-bit SSL encryption on all data transmissions, firewalls and intrusion detection systems on our servers, strict access controls so that only authorised personnel can access sensitive data, and regular security audits and vulnerability assessments.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. You are responsible for keeping your account credentials — username and password — confidential. If you suspect unauthorised access to your account, please contact our support team at [email protected] immediately.

10. Protection of Minors

55kk is strictly an adults-only platform. We do not knowingly collect personal data from any person under the age of 21. All users are required to confirm that they are 21 years of age or older at the point of registration, and we reserve the right to request identity verification documents at any time to confirm a user's age.

If we discover or are notified that a user under the age of 21 has registered and provided personal data, we will promptly deactivate the relevant account and securely delete all associated personal data. Parents or guardians who believe their child may have created an account on 55kk are encouraged to contact us immediately at [email protected].

11. Changes to This Privacy Policy

55kk reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will update the "Last Updated" date at the top of this document and, where appropriate, notify registered users via email or a prominent on-site notice. The most current version of this Policy will always be accessible at https://55kk.bar/privacy-policy.

Your continued use of the Platform after any changes to this Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should stop using the Platform and may request account closure by contacting our support team.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 55kk handles your personal data, our Data Support team is available 24/7 and will be happy to assist you.

You may reach us by email. Our support team handles all data-related enquiries in both English and Bangla, so please write to us in whichever language you are most comfortable with.

We aim to acknowledge all enquiries within 24 hours and provide a full response within 30 days of receiving your request. Support is available in English and Bangla, 24 hours a day, 7 days a week.